Vendor Frequently Asked Questions (FAQ)
Find answers to the most common questions about selling on Daranexa Marketplace.
1. How do I become a vendor?
Simply visit our Registration Page, fill out the form, and wait for our team to review and approve your application.
2. What are the commission fees?
Daranexa charges a standard commission on every successful sale. Detailed rates are available in your Vendor Dashboard under the ‘Settings’ tab.
3. When do I get paid?
Payouts are processed according to our payment schedule (e.g., weekly or bi-weekly) once the customer’s return period has expired. You can request a withdrawal from your Store Manager.
4. Who handles shipping?
Vendors are responsible for packaging and shipping their own products. You must update the tracking information in the Store Manager so customers can monitor their orders.
5. Can I sell digital products?
Yes! Daranexa supports both physical and digital product listings. Ensure your digital files are uploaded correctly during the product creation process.
6. How do I manage returns?
Customers can request returns through the platform. You will be notified via email and through your dashboard to approve or manage the return process based on our global policy.
7. Need more help?
If you have specific questions not covered here, please contact our support team through the ‘Support’ ticket system in your Vendor Dashboard.